At Galaxy Heating & Air Conditioning, Solar, Electrical (“GalaxyServices,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website (https://galaxyservices.com), request our services, or contact us directly.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly:
We may collect personal information that you provide to us through forms, service requests, phone calls, emails, or online chat, including:
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Name
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Email address
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Phone number
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Home address
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Service location
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Details about your HVAC, electrical, or solar system
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Any other information you choose to provide
Information Collected Automatically:
When you visit our website, we may automatically collect certain data using cookies and analytics tools, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited and time spent
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Referring website or search engine
2. How We Use Your Information
We use your information to:
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Provide and schedule HVAC, electrical, or solar services
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Respond to inquiries and provide customer support
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Process service estimates and payments
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Send service updates, confirmations, or promotional messages
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Improve website performance and user experience
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Ensure safety, compliance, and fraud prevention
We do not sell your personal information.
3. Sharing Your Information
We may share your information with trusted third parties only when necessary, including:
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Service partners and subcontractors assisting with project delivery
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Payment processors (for secure transactions)
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Email and SMS communication platforms
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Analytics and website service providers (e.g., Google Analytics)
These third parties are obligated to keep your information secure and are not authorized to use it for any other purpose.
We may also disclose information if required by law or in response to valid legal requests.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and track usage patterns. Cookies are small files stored on your device to help us understand how users interact with our site.
You may disable cookies in your browser settings, though doing so may affect website functionality.
We may also use third-party tools such as:
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Google Analytics
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Meta (Facebook) Pixel
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Google Ads remarketing
These services may collect data according to their own privacy policies. You can opt out of Google’s advertising features at Google Ad Settings.
5. Your Privacy Rights
Depending on your location, you may have the right to:
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Access or request a copy of your personal information
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Correct or update inaccurate information
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Request deletion of your data
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Object to or restrict processing
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Opt out of marketing communications
To exercise any of these rights, please contact us at info@galaxyservices.com or call 925-578-3293.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). Please refer to our [CCPA Notice] (if applicable) for additional information.
6. Data Security
We take reasonable steps to protect your information through administrative, technical, and physical safeguards. However, no transmission over the internet is completely secure. We cannot guarantee absolute protection but are committed to maintaining best practices in data security.
7. Third-Party Links
Our website may contain links to third-party websites, including partners and service providers. We are not responsible for the privacy practices or content of those sites. Please review their policies before submitting personal information.
8. Children’s Privacy
GalaxyServices does not knowingly collect or solicit personal information from children under 13. If we become aware that a child has provided us with personal data, we will take steps to delete the information immediately.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date at the top. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Galaxy Heating & Air Conditioning, Solar, Electrical
Phone: 925-578-3293
Email: info@galaxyservices.com
Website: https://galaxyservices.com